Privacy Policy

This Privacy Policy explains how Zentrix Ops LLC (“we,” “us,” “our,” or “HaulText”) collects, uses, and protects your information when you use our website, request a quote by text message, or book a junk removal pickup. By using HaulText, you agree to the practices described here.

1. Information we collect

Information you give us. When you request a quote or book a pickup, you may provide:

• Your first name
• Your mobile phone number
• Your ZIP code and pickup address
• Details about the items you want hauled away
• Photos of the items, if you choose to share them
• Payment information, processed by our payment provider (we do not store full card numbers)

Information we collect automatically. When you visit our site, we may collect your IP address, browser type, device type, and the pages you view. We may use cookies or similar technologies to understand how the site is used.

2. How we use your information

• To text you a locked price and scheduling details
• To coordinate and complete your junk removal pickup
• To process payment and issue receipts
• To send you service updates, such as a text when the truck is on the way
• To respond to your questions and provide customer support
• To improve our service and prevent fraud

3. Text messages

By providing your mobile number, you agree to receive text messages from HaulText related to your quote and pickup. Message and data rates may apply. You can opt out at any time by replying STOP. See our SMS Terms for details.

4. Sharing your information

We do not sell your personal information. We may share it with:

• Crew members and partners who complete your pickup
• Payment processors to handle your transaction
• Service providers who help us operate (e.g., texting, scheduling)
• Law enforcement or authorities when required by law

5. Photos

Any photos you share are used only to price your job and coordinate the pickup. We do not publish your photos publicly without your permission.

6. Data retention

We keep your information for as long as needed to provide our service and meet legal or record-keeping requirements. You can ask us to delete your information by texting us or emailing the contact below.

7. Your rights

You may ask to access, correct, or delete the personal information we hold about you. To do so, contact us using the details below. We will respond within a reasonable time.

8. Security

We take reasonable steps to protect your information, but no method of transmission or storage is fully secure. We cannot guarantee absolute security.

9. Children

Our service is not intended for anyone under 18. We do not knowingly collect information from children.

10. Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the most recent change. Continued use of HaulText after a change means you accept the updated policy.

11. Contact

Zentrix Ops LLC operates HaulText. For privacy questions or requests, text us or write to: Zentrix Ops LLC, Tampa Bay, Florida. We will provide a mailing address and contact email upon request.